FAQ
Common questions about selection, customization, documents and orders.
What information should I provide for a quotation?
Provide application, dimensions, thickness or fabric weight, coating, color, quantity and destination. If specifications are not yet defined, start with operating conditions.
Can dimensions, colors and packaging be customized?
Cut sizes, colors, sewing and packaging can be discussed for each product. Feasibility, minimum quantities and cost depend on the agreed specification.
Are samples and test documents available?
Tell us the model and destination-market requirements. Sample and document availability is confirmed for the offered product; results apply to the tested configuration.
What are the lead time and minimum order quantity?
These depend on product, stock, customization and quantity and are confirmed in the quotation.
How are shipping and payment arranged?
Arrangements follow the destination, order and agreed commercial terms. Payment, delivery terms, freight and documents are specified in the order.
How are quality or delivery issues handled?
Keep packaging, batch details and photos and provide the order information promptly. We coordinate investigation and follow the agreed order terms.
How do I choose between high-silica and silicone-coated fabric?
High-silica fabrics are considered for high-temperature protection; silicone-coated fabrics are often considered for insulation-jacket facings, flexible connections and maintenance protection. Review heat source, contact, exposure duration, media, flexibility and fabrication for the exact model.
What is the difference between continuous and peak temperature?
Continuous temperature describes sustained use under specified conditions; peak temperature concerns shorter exposure. They are not interchangeable. Provide temperature, duration, contact or radiant exposure and heat cycling for model review. Composition or reaction-to-fire reports alone do not establish service temperature.
Are welding blankets and household fire blankets interchangeable?
Their uses and evaluation requirements differ. Welding blankets address spatter and spark barriers; household fire blankets must follow their stated firefighting use and instructions. Similar appearance or fabric does not make them substitutes. Check model, documents and instructions.
Can you supply finished insulation jackets and flexible connectors?
Fabrics can be selected by model. Finished projects require drawings, dimensions, layers, connections, temperature and environmental requirements before fabrication and supply scope can be assessed. Specify whether you need fabric, cut-and-sewn parts or a complete assembly.
How should I evaluate a sample?
Define end use and acceptance requirements, then agree sample specification, method and criteria. Evaluate handling, cutting, sewing, dimensions and application fit. Flame, high-temperature or battery testing requires suitably equipped personnel or facilities; improvised home burn tests do not replace standard testing.
How do I select materials for outdoor use or contact with oil, water or chemicals?
Specify medium, concentration, temperature, duration, sunlight, rain, flexing and cleaning. Resistance varies by coating and formulation. Fiberglass fabrics are not universally waterproof, oil-resistant or chemically resistant; confirm using model data and project evaluation.